Most Frequently Asked Questions Revealed:
1. When can I expect my package to arrive?
A: Nerdy Urges partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc... It may take anywhere from 14 - 40 days on average. This is highly dependent on the customs and import process in your country.
Please Note: During the November/December holiday season that these time frames may be impacted as well as LATE JANUARY/EARLY FEBRUARY due to Lunar New Year Festival but you may contact the shipping carrier directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
Asia: Between 10 - 20 days average
Australia: Between 10 - 30 days average
Europe: Between 20 - 40 days average
Canada: Between 30 - 60 days average
USA: Between 30 - 60 days average
2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?
A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately, not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.
3. Refunds/Exchange Policy
A: Received a shirt and it doesn't fit quite right? Just reach out to use and we can take care of you with a replacement or a refund.
4. Will you work with bloggers, social media famous, models, etc?
A: Generally yes, please send us your information, social media accounts, and any other helpful information through our Shop Contact Form above and we will review it.
5. Do you accept wholesale orders?
A: Not at this time, but we may do so in the future!